0800 073 73 76
Penn Group 197-199 City Road London EC1V 1JN
Complete case management software to ensure that you effectively care for your clients needs and expectations. Go to Case Manager
Full staff intranet and client extranet ensures that all key persons are fully informed of all relevant information at all time. Knowledge controlled. Go to Intranet/Extranet
Obtaining, maintaining and retaining clients is a core function of any business. Our CRM is simple and easy to use by busy professionals and enables swift data capture. Go to CRM
Our professional tape transcrption service gets your digital dictation right first time every time precisely and accurately - saving you hassle time and money.
Go to Digital Dictation
Unified communications - bringing you seamless integration with VoIP and mobile phone telephony with fax in and out modules and e mail in a hosted environment and whole lot more.
Go to Comms
Profession specific billing solutions obviating the need for specialist software interfacing between you and your accountant - giving users access to real time financial data at the same time. Go to Billing
Welcome to Penn Tech
Penn Tech is a specialist IT company that provides profession specific IT solutions to Solicitors, Accountants, Mortgage Brokers and Independent Financial Advisors.
The jewel in our crown of IT solutions is Proteus 2, the first truly virtual case management and back office system.
Crammed with additional real-world functionality, such as TouchDial integrated virtual telephone system, your professional practice is as close as your nearest laptop/pc and broadband link.
Tomorrows Technology Today
Case Manager
A complete web based - Virtual Practice
Thanks to pioneers like Google, industries of all kinds are rapidly realising that the internet is an ideal platform for delivering applications that have been conventionally confined to traditional desktop hard drives.
With Proteus we bring you the first truly virtual law office, from your notebook to your iPhone, the ability to work anytime from anywhere in the world is here.
With a ground breaking monthly subscription fee per user, with no capital expenditure you can literally start using our future today.
Proteus allows users to quickly and securely store/access electronic copies of relevant file correspondence. Users gain peace of mind through offsite, backed-up electronic document storage, with critical information kept organised and linked to the appropriate client file.
Better still, using Proteus means that you are only a PC away from essential documents by even when you are out of the office.
With hundreds of standard templates available online, document creation and most importantly audit compliance with secured access is only as far away as the nearest internet connection.
As a web based system there is no sensitive data held on your computer hard drive, as such, the loss of hardware through theft or accident or file corruption should no longer be a worry.
Security of your data is of the utmost importance, to you and to us and therefore we take all reasonable precautions to protect the information you entrust to our system.
Traffic to your web-browser is secured using bank-grade encryption. Data is stored within a compartmentalised and secured hosting environment based in the UK and securely backed up every night.
The future has arrived.
Intranet
Intranets are one of the most valuable assets for any large organisation. They can, after all, help people do their jobs better and more efficiently, yet so many intranets offer such poor usability.
Our intranet system has been designed and used by our own Solicitors, Accountants, Financial Advisors and Mortgage Brokers ensuring that the development of our intranet tools are user led.
In simple terms, we believe that the best way to structure an intranet site is according to an organisation's structure - its departments. Our intranet system allows you to very easily "build" your own department profiles which make sense to you and your employees ensuring ease of use and logic.
Our intranet system is your entire back office and manages everything you could possibly need simply and cleanly.
The system takes care of employee management from secure staff personal details to holidays and sickness control. It is Investors in People friendly and takes care of supervision and appraisals, file reviews and time management issues.
Telephone messages are all recorded electronically and sent to the recipient in real time no matter where they are working - home, office or abroad.
A real time employee directory ensures that up to date information of how to contact each member of staff is located at one certal point.
The system is designed to be robust, and disaster management aware and includes items such as next of kin details and allergies for emergencies.
Extranet
How much time do you waste providing basic information to clients?
Our extranet allows you full control of which clients you give access to and limits of course the data that they are able to view - ensuring that only those clients who you want to see online data see it and they only see what you want them to see.
This allows for exciting opportunities for document collaboration reducing the time taken in agreeing final versions of documents - the possibilities are endless.
No additional software needs to be purchased or downloaded by either your staff or the client - all your data and system functionality is stored in the cloud.
What could be easier?
Customer Relationship Management ("CRM")
Customer relationship management (CRM) is a broadly recognised, widely-implemented strategy for managing and nurturing your company's interactions with customers, clients and sales prospects.
It involves using technology to organise, automate, and synchronize business processes principally sales activities, but also those for marketing, customer service, and technical support.
Marketing is not just about advertising and direct mail, it is also about understanding where your business comes from and who your most valuable clients are.
Proteus 2 helps target your business building activities more accurately, by supplying instant statistics on the profitability of clients and intermediaries, giving you a clear marketing focus.
Of course if direct mailing is all you want Proteus 2 can do that as well. Imagine being able to send out mass emails, broadcast opt in fax marketing and send out direct postal mailing, all at the same time and at a time convenient to you - well now you can.
With no need for third party integration, client confidentiality is fully maintained, with the knowledge that valuable data can not be lost or sold on - keeping you in control of your most valuable asset - your client database - at all times.
uWe are very aware of the number of CRM packages available on the market today - but with Proteus 2 this module is integral to your Proteus 2 system and needs no interface.
The data is entered only once and that same data is used to create files for clients when they take up your offer of providing them with services.
Whether you have a live client or a client prosepct, you can instantly see all the CRM data and understand the true costs of winning that piece of business from the first tentative call right through to the point of intruction.
With call management and tasking integral to this module, you can be sure never to forget to contact your prospective client and be sure that it is your company that will win the business. Always.
Digital Dictation
A virtual revolution, digital dictation has enabled the seamless flow of work between say a Solicitor and their secretary enabling businesses to fully utilise their resources and minimise overhead when producing documentation.
With our New Zealand based partners Digitype our dictation transcription services aims to provide a cost effective solution to staffing cost or fluctuating workloads.
Qualified, experienced and dedicated to providing you with an unsurpassed quality service, we utilising the difference between time zones, so whilst most of Europe sleeps your work is being done.
In addition, our document management systems give you the ablity to allow body text dictation, which means confidential details are not disclosed.
Details, such as client address and case specifics are formulated prior to printing but after the point of dictation - giving you 100% control of your information management. How did we manage this? Simple, we designed the whole system with outsourced virtual secretaries in mind.
The beauty of using a transcription company is already very well known.
The beauty of using Proteus 2 only enhances the reasons for using transcription services.
No more down time for secretaries, no more delays in getting urgent work out to meet deadlines. Imagine.
There are so many advantages to using transcription services through Proteus 2:
a) We are dedicated to only providing services to our Proteus 2 clients - focussing on your needs only
b) The system is designed to act as a fully incorporated part of your business
c) You may already employ administrative staff, but wish to maintain cover during periods of illness, leave or particularly high loading.
d) You only need pay for the time spent actually working on your business- you do not pay during lunch breaks, holiday periods, you need not be concerned about sickness or capital maintenance.
VoIP Telephony
Communication is vital to the success of any business. The more accessible your staff are - the more likely you are to win and retain business. That is a simple fact.
As an intergral part of the Proteus 2 offering we provide modern technology VoIP telephone solutions remotely and in the cloud removing the need for you to maintain a traditional PABX telephone system.
As you would expect, the telephony is fully versatile and fully integrated into the system and your personal direct dial numbers will automatically route to ANY computer where ever you may be in the world.
As part of the Proteus 2 offering we even provide you with two FREE personal 0844, 0845 or landline city numbers such as 0207 for London.
E Mailing
As part of the Proteus 2 offering we even offer webmail services from industry leaders such as Outlook Web Access (OWA) and Google Apps.
Both these mail systems are capable of being synchronised to Blackberry's and other push mail technologies.
The beauty of that being that you have redundancy if your work systems go down for whatever reason you can still receive and send e mails from any location.
Using Google Apps, as do many major coroprations now even removes the need for you to pay for or house an expensive mail server in your offices or remotely.
Google typically guarantees uptime of 99.9%. Not bad!
Fax in and Fax Out
Built within the Proteus 2 system is a fully functional fax in system which means that your clients can fax your personal direct dial number and recieve that fax into your mail inbox.
That gives you the opportunity to save the fax within the Proteus 2 system, read and delete the fax or print it off for the file.
The only difference is - you dont need a fax machine. Your faxes will simply arrive where your e mail arrives.
Within the Proteus 2 system at no additional cost save for the cost of sending the fax itself, you can now send Word, PDF, TIFF documents from your e mail.
Simply by attaching the document to your e mail and typing in the fax number where you would normally enter the e mail address. Easy.
Time Recording
Time recording is sadly time consuming but an essential part of the data demands a finance team will have to remain in control of work in progress.
It also helps managers and advisors alike to manage their daily, weekly monthly and yearly targets and ensure that the profitability of a product, service, team or individual are on track and meeting preset objectives of the management.
The time recording function n Proteus 2 is automatic - every document or letter produced is automatically time recorded in an easy to read format with very little input by the user making it a useful user friendly function that keeps management, managers and end users on the ball and up to date at all times.
Billing
Automatic time reconciliation and bill generation is often the most tedious and neglected area of small practices.
Proteus 2 solves this problem by providing its users with a simple interface that automates the production of detailed time reports and client invoices.
With the addtion of automatic disbursement payments added to the bills you can be sure to capture all the essentials in a client bill with ease saving huge amounts of time and money with little room for error.
Being able to call on past invoices in an instant makes credit control and client query management so much easier.
Accountancy
As a system designed for solicitors by solicitors, Proteus is implicitly structured to adhere to Solicitors Accountancy Rules and legislative changes.
The robust system is also designed to meet the demanding needs of Financial Advisors and Mortgage Brokers maintianing real time data to assist you in commission collections and and monthly reconcilations.
Configured to provide relevant day to day transitions and cash flow data, our system leaves you or your accoutant free to utilise your existing accountancy packages and tax software to only complie the year end reqiurements, saving both time and money.
Limitation Of Liability
This website has been prepared with the aim of providing general information only. It is not intended in any way whatsoever to provide legal advice, accountancy advice, financial services advice or mortgage advice. You should not rely on any of the information contained in this website in any way whatsoever and should always take professional advice before taking any course of action in relation to your personal affairs especially in relation to, but not exclusively, legal, accountancy, financial services or mortgage matters.
Owing to the nature of the Internet we cannot guarantee that this website or the websites to which it is linked will always be available to users. You should ensure that you have appropriate protection against viruses and other security arrangements in place whilst using the Internet.
Although every reasonable effort has been made to ensure that the information on this website was accurate at the time of publication, it is subject to variation at any time without notice and we do not give any warranty that any such information will be accurate or complete at any particular time or at all.
This website and any information or other material contained in it are made available strictly on the basis that you accept it on an 'as is' and 'as available' basis. Where you rely on any information or other material contained in it, you do so entirely at your own risk and you accept that all warranties, conditions and undertakings, express or implied, whether by common law, statute, trade usage, course of dealings or otherwise in respect of this website are excluded to the fullest extent permitted by law.
We exclude all liability whatever, to the fullest extent permitted by law, in respect of any loss or damage resulting or arising from any non-availability or use of this website or of any other website linked to it, or from reliance on the contents of this website or any material or content accessed through it.
Professional Details
Please note Penn Chambers is NOT regulated by the Solicitors Regulation Authority. The Individual Solicitors are INDIVIDUALLLY regulated by the Solicitors Regulation Authority. No other companies within the Penn Group of Companies are regulated by the Solicitors Regulation Authority.
Please note that ONLY Penn Mortgages Limited (FSA registration number 473059) is an appointed representative of Mortgage Next Network (FSA registration number 300866) which is authorised and regulated by the Financial Services Authority. No other companies within the Penn Group of Companies are regulated by the Financial Services Authority (save Penn Financial in a different capacity as stated immediately below).
Please note that Penn Financial is the trading name of Penn Financial Limited. Penn Financial is an appointed representative of Sage Financial Services Limited which is authorised and regulated by the Financial Services Authority. No other companies within the Penn Group of Companies are regulated by the Financial Services Authority (save Penn Mortgages in a different capacity as stated immediately above).
No other companies within Penn Group are professionally regulated.
Business Name
Penn Tech is the trading name of PennTech Limited. Registered in England number 06242712 and whose Registered Offices are at 197-199 City Road London EC1V 1JN.
Penn Tech Limited VAT Registration number is 990 1475 07
Complaints
We aim to provide all our clients with a quality service throughout the life of their case and even beyond. There are rare occasions where we do not get it right and we aim to address all complaints swiftly and fairly.
If you are dissatisfied with the quality of service that you have received in any way, then please do let us know. We welcome the feedback, which in turn helps us to improve the quality of our service to you. Each company deals with complaints in a different way depending on whether they are regulated by a professional body. Please go to the "Info" page of the compnay that you have cause to complain about for details as to how you can complain.
If in the unlikely event you have a complaint regarding Penn Tech you can:
a) Request our Client Care Report at any time, complete it and return it to us or
b) E-mail the client care team at clientcare_penngroup.co.uk or
c) Write to us at Penn Tech 197-199 City Road London EC1V 1JN.
Status Update - Previous Month
Unexpected Downtime This Month
Nil
Anticipated Downtime This Month
Status Update - Last Month
Less than 1%
Status Update - This Month
Unexpected Downtime This Month So Far
Anticipated Downtime This Month So Far
Penn Tech
Fourth Floor
197-199 City Road
London
EC1V 1JN
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Main Switchboard - 0844 257 8140
Main fax number - 0844 257 8141
Quick Links
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© 2010 Penn Tech Limited | This website was last updated on 17 November 2010 | A full list of Directors for each company is available for inspection at the Registered Office at 197-199 City Road London EC1V 1JN
