We did try to use off the shelf technology for our own professional practices.
None of it seemed to work in a way that a busy Solicitor or Accountant or Financial Advisor REALLY wanted the systems to work.......... so we started building our own system.
These projects started in 2002 with a small team of programmers and developers so that they were always connected to, and understood, the professionls that they were providing solutions for. Techies took instructions from the professionals not the other way round.
That way, we created systems that were functional, simple without all the usual bells and whistles that are often unnecessary.
We like our technology, our staff like our technology and most importantly, our professional clients and their staff like our technology.
Making sense of technology.