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Artificial Intelligence Use Policy

Artificial Intelligence (AI) – what is it?

AI is the ability of a computer or computer-controlled robot to perform tasks commonly undertaken by humans. The advancements are that these computers can supposedly think like humans and perform complex tasks that historically only humans could do, such as reasoning, making decisions, or solving problems.

What is AI used for?

The goals of artificial intelligence include computer-enhanced learning so that AI can perform tasks that humans perform, even within a professional services environment. AI is being used today across different industries from finance to healthcare in many ways already. You may be familiar with Amazon's Alexa as one example, and social media platforms such as Facebook use AI to show more relevant content to a user.


What is Penn Group's policy on the use of AI?

Currently, we do not use AI in any aspect of our work relating to clients. We do however use AI to assist in the preparation of marketing material only from time to time.


Why are we NOT using AI yet on client matters?

We do not feel that AI is an effective tool as we are not confident that it is sufficiently accurate (yet) to be safe to use even with human supervision and overall human control. 


Will we use AI in the future?

We believe that as time progresses, AI is likely to become safer and therefore, potentially useful in assisting us in providing you with high-quality professional services.


We do not wish to be a vanguard in the use of AI. We will make conservative, sensible strides forward when we feel that AI has become sufficiently low risk to you as a client and when we are confident that it will provide you with an enhanced service.  

Is this policy likely to change?

The use of AI is constantly under review and (if and) when our present position changes we will create a policy and publish it here. 

How Do We Keep This Information Up To Date?

Penn Group will occasionally make changes and corrections to the above. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following:

(1) posting the changes on our website site, or

(2) sending an email to you (if you are an existing client) informing you about the changes; or​​

(3) writing a letter to you (if you are an existing client) informing you about the changes. 


Penn Group


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