Complaints

This page gives you details of all the companies within Penn Group and the complaints procedures.

 

If you require any further information please do not hesitate to contact us.

A copy of our complaints procedure can be obtained free of charge from any of our offices for ANY company.

Complaints about service:

 

1. Penn Group (Holdings) Limited

Trading Name: Penn Group

This company is not trading and is a holding only company.

 

 

2. Penn Chambers Limited

Trading Name: Penn Chambers Solicitors

If you need to raise a complaint relating to any of our services then you must contact us in the first instance.

If you remain dissatisfied with our conclusions you may then contact the Legal Ombudsman.

 

The Legal Ombudsman service is a free, independent service for settling disputes between law firms and their clients. It can deal with complaints about a wide range of legal matters – from delay to costs information. It will ask us to explain what we think happened and then decide whether to uphold your complaint.

You need to make your complaint within six months of receiving a final response from us in relation to your complaint and

  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

 

If you would like more information about the Legal Ombudsman, please contact them on:

 

https://www.legalombudsman.org.uk

0300 555 0333 between 9 am to 5 pm.

enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

A full copy of our complaints procedure can be obtained free of charge from any of our offices and can be viewed here.

You may also refer to alternative dispute resolution (ADR). If you wish to receive information about this, please contact us for further information. 

You may also refer to The Solicitors Regulation Authority if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You may also have a legal case if you feel that we have treated you unfairly by discriminating against you because of, for example, your age, a disability or other characteristic.

 

 

 

3. Penn Accounts Limited

Trading Name: Penn Accounts

If you need to raise a complaint relating to any of our services then you must contact us in the first instance.

A full copy of our complaints procedure can be obtained free of charge from any of our offices and can be viewed here.

You may also refer to alternative dispute resolution (ADR). If you wish to receive information about this, please contact us for further information. 

You may also have a legal case if you feel that we have treated you unfairly by discriminating against you because of, for example, your age, a disability or other characteristic..

 

 

4. Penn Tech Limited

Trading Name: Penn Tech

If you need to raise a complaint relating to any of our services then you must contact us in the first instance.

A full copy of our complaints procedure can be obtained free of charge from any of our offices and can be viewed here.

You may also refer to alternative dispute resolution (ADR). If you wish to receive information about this, please contact us for further information. 

You may also have a legal case if you feel that we have treated you unfairly by discriminating against you because of, for example, your age, a disability or other characteristic.

 

5. Penn Financial Limited

Trading Name: Penn Financial

If you need to raise a complaint relating to any of our services then you must contact us in the first instance.

If you remain dissatisfied with our conclusions you may then contact the Financial Ombudsman.​ 

You need to make your complaint within six months of receiving a final response from us in relation to your complaint or they may not be able to assist you.

 

The Financial Ombudsman Service is a free, independent service for settling disputes between financial services firms and their customers. It can deal with complaints about a wide range of financial matters – from pet insurance to stocks and shares. It will ask the us to explain what we think happened and then decide whether to uphold your complaint.

If you would like more information about the Financial Ombudsman Service, then please contact them on:

 

https://www.financial-ombudsman.org.uk

0300 123 9 123  between 9 am to 5 pm.

complaint.info@financial-ombudsman.org.uk.

You will be directed to complete an online complaint form or telephone them. No address details are available in the first instance.

A full copy of our complaints procedure can be obtained free of charge from any of our offices and can be viewed here.

You may also refer to alternative dispute resolution (ADR). If you wish to receive information about this, please contact us for further information. 

You may also have a legal case if you feel that we have treated you unfairly by discriminating against you because of, for example, your age, a disability or other characteristic.

 

 

Complaints about data

If you have a complaint about how we have cared for your data, we would appreciate an opportunity to deal with your concerns and offer solutions before you approach the Information Commissioner's Office (ICO). If you do agree to that course of action (and you are not obliged to do so), please contact our IMO whose details are near the top of our privacy policy which can be found here.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Our number for Penn Chambers is Z1234567

Our number of Penn Accounts is Z1148053

Our number for Penn Tech is ZA486266

Our number for Penn Financial is ZA748473

Full information on data privacy can be found here.

How Do We Keep This Information Up To Date?

Penn Group will occasionally make changes and corrections to the above. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following:

(1) posting the changes on our website site, or

(2) sending an email to you informing you about the changes; or

(3) writing a letter to you informing you about the changes. 

Penn Group

30.04.2020

Version 2.4

Penn Group (Holdings) Limited. Registered in England and Wales: 06242712. A list of directors is available for inspection at the registered offices at 13 Austin Friars London EC2N 2HE. 

Each company within Penn Group is a limited company, a separate business entity and regulated by a different regulatory body; full details of which can be found here.

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