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Consumer Online Dispute Resolution (ODR)

Online Dispute Resolution (ODR)


ODR – what is it ?


In order to promote e-commerce the EU wants consumers who buy a product or service online to be able to submit complaints to traders via an EU platform. That platform will then transmit the complaint to an alternative dispute resolution (“ADR”) entity to try to facilitate a solution.


How do I Access This ODR Site?


You can go to the ODR site by clicking this link:



Who is this available to?


If you are a client and we have made a contract with you by electronic means you may be entitled to use the EU online dispute resolution service to assist with any contractual dispute you may have with us.



If you have any questions about this please do not hesitate to contact us further on our main switchboard number or by contacting us by e mail on

How Do We Keep This Information Up To Date?

Penn Group will occasionally make changes and corrections to the above. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following:

(1) posting the changes on our website site, or

(2) sending an email to you (if you are an existing client) informing you about the changes; or​​

(3) writing a letter to you (if you are an existing client) informing you about the changes. 

Penn Group


Version 2.2

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